Running a small rental property is an exciting journey, but even the most passionate hosts can sometimes overlook small details that have a big impact on their guests’ experiences—and ultimately, their success.
The good news?
Most mistakes are easy to fix once you know where to look! Let’s explore the top 5 common pitfalls small stays face—and how you can turn them into opportunities for growth.
1. Unclear Booking and Check-In Information
Nothing frustrates a guest more than confusion about how to book or find their accommodation. Complicated processes or last-minute instructions create stress and a poor first impression.
How to fix it:
Create clear, automated pre-arrival communication. Send guests a simple, well-structured message with all necessary details—booking confirmation, check-in instructions, parking information, and emergency contacts. Bonus tip: add photos or maps if your location is tricky to find!
2. Underestimating the Power of First Impressions
The first few minutes after a guest arrives set the tone for their entire stay. An untidy entrance, missing welcome touches, or confusing layouts can leave guests feeling unwelcome.
How to fix it:
Focus on the “wow” moment: ensure the entryway is spotless, easy to navigate, and welcoming. Small touches like fresh scents, local guides, and a quick welcome note create instant positive emotions.
3. Ignoring the Guest Journey Beyond the Stay
Many hosts focus heavily on the booking and stay itself, but forget the important steps after the guest leaves. No follow-up means missed opportunities for valuable feedback, glowing reviews, or return visits.
How to fix it:
Send a friendly post-stay message thanking guests for choosing your stay and gently inviting them to leave a review. Keep it personal and warm—your guests will appreciate the attention.
4. Overlooking Maintenance and Cleanliness Details
Guests notice small things. A broken lamp, a dripping faucet, dusty corners—these minor issues can quickly add up and overshadow all your efforts.
How to fix it:
Create a maintenance checklist and inspect your property regularly, not just between bookings. Better yet, invite someone you trust to do a “guest walkthrough” to catch anything you might have missed. Small fixes show you care—and build trust.
5. Setting and Forgetting Pricing
Sticking to the same nightly rate year-round can cost you bookings—or leave money on the table during high demand periods. Many small stays miss out by not adjusting their pricing dynamically.
How to fix it:
Monitor local events, seasonal trends, and competitor pricing. Tools and services that offer dynamic pricing can help you optimize revenue without scaring away guests. If it feels overwhelming, a professional partner can handle it for you.
Final Thoughts
Mistakes happen—but every mistake is a chance to improve and stand out! With just a few thoughtful changes, you can dramatically enhance your guests’ experiences, increase bookings, and grow your rental’s reputation.
Want to make your guest journey smoother and boost your success?
At Accomly, we specialize in helping small stays create unforgettable guest experiences. Let’s talk about how we can help you shine!
